FREE SHIPPING FROM 40€ ORDERS | DUE TO COVID-19 PLEASE EXPECT SOME DELAYS

Free Shipping from 40€ Orders

Due to Covid-19 Please expect some delays

Privacy Policy

Privacy policy

Personal data

Any of your data that we possess, obtained by signing up for our news letters or by purchasing our products, will be included in a file owned by Gorilla Socks in order to give a correct provision regarding the products purchased, to carry out statistical studies which allow us to make improvements to the services and products we offer, to keep you up-to-date with our news, products and services all relating to gorilla-socks.com.
At any time you may exercise your right to correct, cancel or make an objection to the handling of your data by sending us an email at info@gorilla-socks.com

We promise to adopt all necessary technical, organizational and security measures in order to guarantee the basic standards of confidentiality, integrity, making personal data available to avoid its alteration, loss, non-authorized handling or access, in accordance with the rules in force established for personal data protection and other applicable legislation.

Whenever the need may arise for you to provide personal data, we’ll ask you to confirm that you’re over 14 years old and you are providing correct and legal information, we reserve the right to exclude you from our services in the event that you provide us with false information.

We inform you that we are users of MailChimp platform, and your data will be transferred to the United States of America in order to provide the newsletter service, understanding that you authorize it unless you communicate it by email to info@gorilla-socks.com

The use of the website, your personal data and that of the rest of our users for the distribution of publicity and commercial communications remains strictly prohibited; this also includes sending publicity messages or messages with the aim of gaining data. Spam, fraud and abuse are activities punishable by law and where this happens, we shall report it to the relevant authorities.

Credit card details

In order to guarantee the highest levels of data security, we won’t store any of your debit or credit card details used to purchase a product. When the payment request is processed, the card details will be transmitted in a completely secure way and encrypted via the payment gateway which we use, which is responsible for carrying out the transaction with the bank. We strive to meet the most advanced requirements for security in commercial transactions over the Internet.

Use of cookies

Cookies are small folders which are stored in your computer to make web use and product purchase function correctly. Cookies are installed automatically in your computer, they do not provide us with any information about you or any other piece of personal data; nor can we read your data stored in your computer or the cookies from other websites that have been installed on your computer.
If you wish, you may configure your navigator so it will warn you when a cookie is about to be installed, or even not to receive cookies at all, which will not stop access to the information contained on gorilla-socks.com. Should you choose to change the options relating to cookies, we won’t be responsible for any problems or errors in the functioning of the website and purchasing which may result from changing the configuration of the cookies. In order to change the configuration of cookies you’ll have to consult the navigator documentation and follow the instructions given.

Conditions of sale

The conditions of sale set out equate to a legal agreement between you and us, protecting your right as a customer and our rights as a business. It is in your best interest to read these conditions before carrying out any payment.

Orders

Making an order on gorilla-socks.com implies the acceptance of prices, product descriptions and general conditions of sale. You agree to provide us with accurate and valid data, such as your email address, postal address and other necessary data in order to correctly process your order and to be able to contact you if necessary. In the event of incorrect information, we won’t be able to process your order.

By completing your order on gorilla-socks.com, you confirm that you’re completely authorized to use the debit or credit card chosen to make payment. We may need to contact you to verify some of the data you have provided to us.

Confirmation of your order and billing

Once the order has been carried out and payment confirmed, we’ll send you a confirmation of your purchase by email, in which you’ll be able to find a receipt attached. If you are unable to see the email in your inbox, check your spam. Should you wish to have an invoice, let us know by sending us an email at info@gorilla-socks.com. Please, include your order number so that we can easily locate it and send you the corresponding invoice.

Change of contact and delivery details

If you see a mistake in the contact or delivery details that you’ve provided to us, let us know, and we’ll modify the information. Send us an email at info@gorilla-socks.com

Availability

Items offered through goriila-socks.com are currently available for delivery (please check the section on Shipment & Returns). Orders are subject to product availability: if there are issues with supply or we’re out of stock, we’ll let you know when the item is in stock again, as well as any item that is similar and of the same or higher price. If you don’t wish to wait for a substitute item or to wait until the item is in stock again, we’ll refund the total amount paid.

Shipment

Our promise to you is to deliver items in perfect condition to the delivery address you provided to us during the purchase process. We’ll provide you with delivery information so that you can track the shipment of your order. If you wish to consult all the details regarding prices, processes and delivery costs, you can do so in our Shipment & Return section.

Product recall and modification

We reserve the right to recall any of our products from our website at any time, as well as to stop or modify materials or contents, whatever the cause, without giving prior notice.

Product prices

The prices of each product will always be published on gorilla-socks.com. These prices include IVA (VAT). Shipment costs will be shown at the end of the purchase process, on selecting the country or delivery location. The price will have to be fully paid at the time of purchase.
We also reserve the right to modify the price of a product on sale on gorilla-socks.com. The price you’ll be charged or reimbursed will be the published price in the product details at the time of purchase.

Payment

Payment for orders will be carried out by the following methods: Visa or Mastercard debit or credit card and PayPal through our bank supplier (Gestpay by Banca Sella)

We reserve the right to modify, add or remove payment methods. 

Charges to cards are carried out in real time through our payment gateway, once all details have been verified by the corresponding financial entity. We won’t be responsible should the issuing entity of your credit or debit card decline authorization, and we are not responsible for possible computer failures that have their cause in financial institutions or in their payment platforms.

Equally, we reserve the right to take appropriate measures, including cancelling orders, additional charges or blocking users, should we notice suspicious or fraudulent activities taking place.

Delivery times, prices and conditions of shipment

Please consult the information relating to all these processes in our “Shipping and Returns” section.

Cancellations, changes and refunds

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to send us an email at info@gorilla-socks.com.

Product guarantee

On obtaining any product on gorilla-socks.com, you’ll have a period of 30 days from the when we deliver the product for you to return it, no questions asked.

After the 30-day period for returning products, we’ll respond to any manufacturing defects that become apparent within a period of two years from delivery of the order.

Should you notice any fault, you should inform us as quickly as possible once you notice the anomaly, by sending us an email at info@gorilla-socks.com, including your order number and the problem with the product. Our guarantee will cover manufacturing faults. External factors will not be covered (accidents, wear and tear, bad use, undue manipulation of the product), as well as the products whose original shape has been changed, altered or repaired by the customer or non-authorized third parties.

You can consult the conditions and method for refunds in our Shipping & Returns section.

Written communication and notifications

Although the applicable rules often demand that a part of the communications we have with you are carried out in writing, the use of gorilla-socks.com implies the acceptance of the fact that communication with you has been carried out in the most part by email: all relevant information or notifications that we need to communicate with you through email will be via the email address you have provided to us, meeting the same requirements as those made in writing on paper.

In any case, we reserve the right to send you information or communications to the postal address that you provided to us at the time of placing an order.

For your part, you can ask for any information, ask us about any doubts you have or send us your comments, suggestions or incidents to info@gorilla-socks.com We’ll try to respond to all emails within approximately 24-48 hours.

Invalidity or unenforceability of the clauses

If any provision stated here is declared fully or partially invalid, it will only affect that provision. The remaining terms will continue to be in force.

Modification, end of products and services

We reserve the right to modify, suspend, withdraw or terminate the sale of any product as well as the contents of gorilla-socks.com, partially or wholly, at any point, and without giving warning to the users of the website.

Equally, we may temporarily suspend, without prior warning, access to the website to carry out maintenance, repairs or improvements.
We reserve the right to shut down the website without prior warning and despite the secondary effects for members that may come as a result of such actions.

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